Privacy Policy

1. Introduction

Neovia Peptides ("we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website neoviapeptides.co.uk and purchase our products.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

2. Data Controller

Neovia Peptides is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at: [email protected]

3. Information We Collect

We collect the following types of information:

Personal Information

• Name and contact details (email address, phone number)
• Billing and shipping addresses
• Company/institution name (if applicable)
• Order history and transaction details

Technical Information

• IP address and browser type
• Device information
• Pages visited and time spent on our website
• Referral source

Consent Records

• Age verification confirmation
• Research disclaimer acceptance
• Cookie preferences
• Marketing consent

4. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and delivery
• Customer Service: To respond to your inquiries and provide customer support
• Legal Compliance: To verify age and research purpose as required for our products
• Website Improvement: To analyze website usage and improve our services
• Marketing: To send promotional communications (only with your explicit consent)
• Fraud Prevention: To protect against fraudulent transactions and abuse

5. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contract with you (e.g., order processing)
• Legal Obligation: Processing required to comply with legal requirements (e.g., age verification)
• Legitimate Interests: Processing necessary for our legitimate business interests (e.g., fraud prevention, website analytics)
• Consent: Processing based on your explicit consent (e.g., marketing communications)

6. Data Sharing

We may share your personal data with the following third parties:

• Payment processors for secure transaction processing
• Courier services for order delivery
• Website hosting and infrastructure providers
• Analytics providers (using anonymized data)

We do not sell your personal data to third parties. All third-party service providers are required to maintain the confidentiality and security of your data.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order data is typically retained for 7 years for tax and legal purposes. You may request deletion of your data at any time, subject to our legal obligations.

8. Your Rights

Under UK GDPR, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request restriction of processing in certain circumstances
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Rights Related to Automated Decision-Making: Not to be subject to solely automated decisions

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

9. Cookies

We use cookies and similar technologies to enhance your browsing experience. Our cookie usage includes:

• Necessary Cookies: Required for the website to function properly (e.g., shopping cart, authentication)
• Analytics Cookies: Help us understand how visitors use our website (using privacy-focused Plausible Analytics)
• Functional Cookies: Remember your preferences and settings

You can manage your cookie preferences through our cookie consent banner or your browser settings. For more information, please see our Cookie Policy.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit (HTTPS/TLS), secure data storage, and regular security assessments. However, no method of transmission over the internet is 100% secure.

11. International Transfers

Your data is primarily stored and processed within the United Kingdom and European Union. If we transfer data outside the UK/EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and, where appropriate, by email. We encourage you to review this policy periodically.

13. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

14. Contact Us

For any questions or concerns about this Privacy Policy or our data practices, please contact us: